# Tech-Enabled Services

People + expert operations that make distributed care work behind the scenes—powered by a medical-grade, HIPAA-compliant 3PL built specifically for healthcare.

[See how](https://impilo.health/request-demo/)

**400k+ Patients Connected**  
**Compliant & Certified**  
**Available in all 50 States**  
**Integrated logistics built for distributed care.**

## Clinical-Grade Certifications & Compliance
Medical-grade operations with HIPAA-compliant handling, regulatory traceability, and chain-of-custody controls—ensuring every shipment meets healthcare standards.

## End-to-End Order Management & Visibility
Track every order, device, and kit with full transparency through our healthcare-focused WMS, including real-time inventory, status updates, and operational analytics.

## Specialty Handling, Configuration & Cold Chain Support
Temperature-controlled storage, device configuration, and specialized fulfillment for connected devices, diagnostics, and high-sensitivity clinical products.

**White-glove support for patients, providers, and program teams.**

## Patient Onboarding & Activation
Streamlined enrollment and education workflows designed to drive first-time-right activation and sustained program engagement.

## Device & Program Concierge Support
Our device-trained specialists provide empathetic, hands-on support across phone, chat, text, email, and app—ensuring patients stay confident and connected.

## Escalation & Issue Resolution
Dedicated concierge teams resolve technical issues, device questions, and operational escalations with healthcare-grade responsiveness.

## Dedicated Program Partnership
Hands-on partnership from program experts and account managers who optimize workflows, refine operations, and ensure your distributed care program scales smoothly.

## Centralized sourcing and procurement for distributed care.

### SKU Standardization
Reduce waste and complexity with unified SKUs, standardized product catalogs, and consolidated supply oversight across your programs.

### Device & Supply Vendor Sourcing
Access clinically vetted devices, diagnostics, RPM hardware, and consumables from a network of trusted healthcare suppliers.

### Contracting & Procurement Workflows
Digitally managed purchasing workflows with approvals, audit trails, and compliance tracking built for distributed care operations.